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Getting help

How to reach us, and what to include when you do.

Last updated: April 16, 2026

A real person reads every email we receive. We don’t have a ticketing system that auto-closes after 14 days, and we don’t have a bot that answers with a FAQ link. If you email us with a problem, a human reads it and responds.

How to reach us

General support: [email protected]

Security issues: [email protected]

Expected response time: within two business days. Usually faster.

What to include

A useful bug report gets a fast resolution. Include:

  • PennyBolt version. Found in Help → About PennyBolt or in the title bar. Include the full version number (e.g., 1.0.3, not “the latest”).
  • Your operating system and version. macOS Sonoma 14.5, Windows 11 22H2, Ubuntu 24.04, and so on.
  • What you were doing. The step-by-step sequence that led to the problem. If it only happens with a specific file or import source, say so.
  • What happened. The exact error message, if there is one. A screenshot if it helps.
  • What you expected to happen. Sometimes what you think is a bug is actually working as intended — and sometimes the “intended” behavior is wrong. Tell us what you expected.

Attaching your PennyBolt file

If we ask for your PennyBolt file to reproduce a problem, you can send a backup. Before you do:

  1. Make a backup of your file using File → Backup.
  2. Open the backup in a safe environment and remove any accounts or transactions you’re not comfortable sharing.
  3. Attach the sanitized .pbbackup to your email.

We handle support files with care. We read them only to reproduce and fix the reported issue. We don’t retain them after the case is resolved.

If you’re not comfortable sharing any version of your file, describe the structure instead — the account types, the number of transactions, the import source. We can usually reproduce issues from a description.

Feature requests

Send feature requests to [email protected] as well. We read all of them. We don’t promise to build everything, but every request informs the roadmap.

See also

  • Troubleshooting — common problems with known fixes.
  • FAQ — quick answers on pricing, features, and platform support.
  • Privacy and security — what you’re trusting us with when you send a support file.