Help

Troubleshooting, frequently asked questions, and how to reach us.

Something isn’t working, or you have a question, or you want to talk to a person. This section has all three.

Troubleshooting is organized by symptom rather than by cause, so you can jump straight to what you are seeing instead of diagnosing it yourself first. Each entry states what is happening, why, and what to do about it. The FAQ takes the opposite shape: short answers to specific questions, a few sentences each, and when an answer needs more room than that, the FAQ entry links out to its own page rather than trying to compress it. Getting help is what is left once you have checked both. A real person reads every email PennyBolt receives, at [email protected] for general questions or [email protected] for security issues, with no ticketing system and no bot answering in between.

If you’re not sure where to look

• The app won’t open, or won’t import, or a number looks wrong → Troubleshooting .
• “Does PennyBolt work with…” / “How much is…” / “Can I…” → FAQ .
• You’ve checked the above and still need help → Getting help .

• Troubleshooting

  Something isn't working. Find the symptom; find the fix.

• Frequently asked questions

  Short answers to the questions we get most.

• Getting help

  How to reach us, and what to include when you do.